Returns & Exchanges

At Arko Flooring, we want you to be completely satisfied with your purchase. If your flooring isn't the perfect fit, you can return uninstalled and unopened boxes within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details regarding the specific items you wish to return.

• 2.
  Prepare Your Shipment

  Ensure all flooring planks are in their original, unopened packaging and securely palletized or boxed to prevent damage during transit.

• 3.
  Schedule Pickup or Drop-off

  Once approved, we will provide a return authorization number and help you coordinate the logistics with our preferred freight carriers.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned materials for quality, we will issue a refund to your original payment method, minus applicable restocking fees.